Welcome to KALP! :D
Please check out the following FAQs, which cover important information on payments, shipping, etc. If you have a question that’s not answered here please feel free to contact us on firstname.lastname@example.org
Shipping & Payments:
- What are the Shipping Charges & Payment Options?
Prepaid Shipping Charges are Rs. 40 for order below Rs. 500
Shipping is Free on orders Pre-Paid by Debit Card, Credit Card, NetBanking & Wallets using the secure Razorpay & PayTM Payment Gateway above Rs. 500.
Cash on Delivery (COD) is available at select PIN Codes at a flat rate of Rs. 100/-.
- How long will my order take to be delivered?
Once an order is placed, we process it in 1-2 days (unless otherwise specified on the product page), except on Saturdays, Sundays and designated Holidays. However in some cases we may take longer, up to 5 working days, to ship the order due to unforeseen circumstances.
Once an order is shipped, it will take the following number of days to deliver:
|Within Delhi NCR||Delhi to Metro Cities||Rest of India|
|up to 2 days||up to 4 days||up to 6 days|
Please note that delivery time may vary depending on factors beyond our control.
- How can I track my order?
After an order is shipped, you will receive an Email/SMS with the tracking details.
- Can I change my Shipping Address?
If your order has not left our warehouse, change of address is possible. Please contact us immediately from your registered phone number or email address to give us the proper address.
- Cancellation by Customer
Cancellation request will be considered ONLY IF the request is made within 12 hours of placing the order and IF the order has NOT already been DISPATCHED from our warehouse. To cancel an order, please call our customer care at +91-9650729577.
- Cancellation by KALP
Our main aim is to ship out every order successfully; in some situations we may cancel the order. Some of the circumstances which may result in your order being cancelled include:
- Availability of items.
- In case of inaccurate or insufficient address and if delivery location is in a non serviceable area.
- In case of incorrect or fraudulent payment.
- Due to any unforeseen circumstances or internal reasons, KALP reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.