Welcome to KALP! 🌻

Here’s everything you need to know about shipping, delivery, payments and cancellations. If you still have a question, feel free to reach us at contact@kalp.shop

Shipping & Delivery:

 

What are the shipping charges?

You can choose from different shipping options at checkout depending on how quickly you’d like your order.

 

FREE Shipping is available on prepaid orders of ₹500 and above.

Please note that delivery time may vary depending on factors beyond our control.

What payment options are available?

You can make a prepaid payment using the payment options available at checkout, including UPI, Debit Card, Credit Card, Net Banking and supported wallets.

Cash on Delivery (COD) is also available for select PIN codes at an additional charge of ₹120.

 

How long does it take to process my order?

Orders are generally processed and dispatched within 1–2 business days, unless otherwise mentioned on the product page.

Orders placed on Saturdays, Sundays or public holidays may be processed on the next working day.

During launches, sales or periods of unusually high order volume, dispatch may occasionally take a little longer.

 

When will my order be delivered?

Your estimated delivery time depends on the shipping method you select:

Economy / FREE Shipping: 5–8 business days
Standard Shipping: 3–5 business days
Cash on Delivery: 4–6 business days
Express Shipping: 1–3 business days

You will also see an estimated delivery date at checkout wherever available.

Please note that delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, holidays, remote locations or other circumstances beyond our control.

 

How can I track my order?

Once your order has been shipped, you will receive the tracking details via Email and/or Whatsapp.

Please allow some time after dispatch for the courier tracking page to update.

 

Can I change my shipping address?

Yes, as long as your order has not yet been dispatched.

Please contact us as soon as possible at contact@kalp.shop or Whatsapp on +919650729577 with:

• Your order number
• Your registered phone number/email
• The correct shipping address

Once an order has been dispatched, we may not be able to change the delivery address.

 

Cancellation

Can I cancel my order?

Cancellation requests can be accepted only if:

• The order has not already been dispatched

To request a cancellation, please contact us at +91-9650729577 or contact@kalp.shop.

Once an order has been dispatched, it cannot be cancelled.

 

Can KALP cancel an order?

We always aim to fulfil every order successfully. However, in rare cases an order may need to be cancelled due to circumstances such as:

• Product being unavailable
• Incorrect or incomplete shipping address
• Delivery location being non-serviceable
• Payment verification issues
• Suspected fraudulent transactions
• Other unforeseen operational circumstances

If a prepaid order is cancelled by KALP, the applicable amount will be refunded to the original payment method.

 

Need help?

We’re happy to help. 🌻

Email us at contact@kalp.shop and please mention your order number so we can assist you faster.