Refunds
RETURNS, REFUNDS & REPLACEMENTS
We hope you love everything you order from KALP! 🌻
But if something isn’t quite right, don’t worry — we’re here to help.
For any return, refund or replacement request, please get in touch with us within 48 hours of receiving your order.
Email: contact@kalp.shop
Phone: +91-9650729577
Instagram: @kalp.shop
Please mention your Order Number whenever you contact us so we can assist you faster.
WHEN CAN I RAISE A RETURN OR REPLACEMENT REQUEST?
You can contact us within 48 hours of delivery if:
• You received a damaged or defective product
• You received the wrong product
• You received a different size, design or variant from the one you ordered
• An item from your order is missing
To help us resolve the issue quickly, we may ask you to share clear photos and/or a short video of the product and its packaging.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
We take great care while packing every KALP order, but occasionally a product may get damaged during transit.
If this happens, please email us at contact@kalp.shop within 48 hours of delivery with:
• Your Order Number
• Clear photos/videos showing the damage
• Photos of the outer packaging, wherever applicable
Once we verify the issue, we will arrange an appropriate replacement or refund depending on product availability.
WHAT IF I RECEIVE THE WRONG PRODUCT?
Oops! Please contact us within 48 hours of delivery with your Order Number and a clear photo of the product received.
Once verified, we’ll help arrange the appropriate replacement or refund.
CAN I RETURN A PRODUCT IF I CHANGE MY MIND?
We currently do not accept returns or exchanges for change of mind, personal preference, or if you simply decide that you no longer want the product.
Please check the product images, dimensions, description and specifications carefully before placing your order.
HOW DO I RAISE A RETURN OR REPLACEMENT REQUEST?
Email us at contact@kalp.shop within 48 hours of receiving your order.
Please include:
• Your Order Number
• Reason for the request
• Photos/videos of the product, wherever applicable
Our team generally responds within 1–2 business days.
Requests raised after 48 hours of delivery may not be eligible for a return, replacement or refund.
WHAT HAPPENS AFTER MY REQUEST IS APPROVED?
Once your request has been reviewed and approved, our team will share the next steps with you.
Please do not courier any product back to us before receiving confirmation from our team.
Where a return is required, the product should be returned in its original packaging along with all accessories, freebies and other items that were included with it.
Products should remain unused unless the issue itself relates to the condition in which the product was received.
WILL I RECEIVE A REPLACEMENT OR A REFUND?
Where possible, we will first arrange a replacement for damaged, defective or incorrectly supplied products.
If a replacement is unavailable, we will offer a refund for the affected product.
Approved refunds for prepaid orders will be processed to the original payment method.
Once a refund has been initiated, the time taken for it to reflect in your account may vary depending on your bank or payment provider.
RETURN SHIPPING
If the return is due to a damaged, defective or incorrect product sent by KALP, our team will guide you through the return/replacement process.
Please do not ship the product back independently without first contacting us.
CUSTOMISED & PERSONALISED PRODUCTS
Customised or personalised products cannot be returned or exchanged for change of mind.
However, if a customised product arrives damaged, defective or materially different from what was confirmed in your order, please contact us within 48 hours of delivery and we’ll help resolve the issue.
DO YOU OFFER EXCHANGES?
We currently do not offer exchanges for change of mind, colour preference or for switching to another design or variant after delivery.
If you have received a damaged, defective or incorrect item, please contact us and we’ll help resolve it.
WHAT ABOUT DIFFERENCES IN COLOUR?
We do our best to photograph and display our products as accurately as possible.
However, colours may appear slightly different depending on your phone, laptop, monitor or individual screen settings.
Minor variations in colour caused by different display settings are therefore not considered a product defect.
WHAT IF MY PACKAGE LOOKS DAMAGED OR TAMPERED WITH?
If your parcel appears damaged or tampered with at the time of delivery, we recommend taking photos or a short video of the package before opening it.
An unboxing video can also help us investigate any transit-related issue with our courier partner more quickly.
If anything inside the parcel is damaged, missing or incorrect, please contact us within 48 hours.
NEED HELP?
We’re happy to help! 🌻
Email: contact@kalp.shop
Phone: +91-9650729577
Instagram: @kalp.shop
Please include your Order Number whenever you contact us so we can assist you faster.