For Returns, Refunds and Exchange:
You may also get in touch with us on Instagram @kalp.shop for a quick response.
We want you to fall in love with your order. However, if for any reason you are unsatisfied with your purchase, please contact customer care within 48 hours of receiving it.
When can I raise a Return Request?
Products can be returned in the following cases:
- If you have received a broken or damaged product. (Although we ensure that optimum protective packaging is used for all our shipments but in rare cases products may get damaged in transit.)
- If you have received a product not matching in terms of size or design selected by you in your order.
We may ask you to share photos & video evidence of the items received.
To be eligible for a return, the product must be unused and in the same condition that you received it.
How can I raise a Return Request?
Return request needs to be raised within 48 hours of receiving your product. It can be raised by emailing us at firstname.lastname@example.org, with your Order Number. We will respond to your email within 1-2 working days.
As per our policy, return requests will not be entertained after 48 hours of receipt of your product.
What is the procedure for Returns?
In the event that your return request is accepted, you will have to ship the product back to us in its original packaging in an unused condition within 2 working days, at the following address:
KALP, L-202, Designarch E-homes, Sector-5, Vaishali, Ghaziabad (U.P.)
Please note, you will have to bear the Return Shipping Cost. KALP will not reimburse the Return Shipping Cost. Please use a reputed courier company that provides you with a tracking number to return your product. Any product lost in the Return Shipment is not the responsibility of KALP.
Important Terms & Conditions for Returns:
- Actual colours of a product may vary from how they look on an electronic screen since each display settings are calibrated differently, hence return request on the basis of variation in colour will not be accepted.
- If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.
- There is a NO RETURN AND NO EXCHANGE policy on customized orders.
- We do not provide exchanges on products once sold.